When we spend enough time in an outcome-focused role, we will eventually come to a situation where we are faced with a quandary. “Should we do what is right or what will deliver results?”. At the start of my career, I learned a valuable lesson when I was working in agency recruitment for a specialist scientific agency. My biggest competitor was getting a lot of sales that I was in the running for.  I was getting feedback that I was better at building relationships with the ca

Why should I care about clarity:  Clarity in communication is important to get your point across to the other party effectively.  Clarity in leadership is important so others understand what they are expected to achieve.  Mental clarity is important to remove distractions by all the other “shiny things” going on in your brain.  When I was living and working in Peru, I learned that “claro” means right or correct.  There is so much to be gained from clarity yet we rarely take

When I started writing What my Sherpa taught me about Teams , I had to get really clear on who my audience was. This is a key aspect of writing a book and after some consideration, I established that my audience was project team members. That is not to say that other people would not enjoy the book or benefit from the teachings, anybody in a workplace would gain valuable knowledge from the teachings. However, to keep the tense consistent, the language uniform and the message

When I was traveling around the United States and Canada I stayed in various styles of accommodation. What I found quite frustrating was that none of the bathrooms I encountered seemed to have the same system for dispensing water through the shower rose or initiating a toilet flush. I got to wondering—who were the people designing these? Was their mandate to try and confuse the user in preparation for a candid camera skit? Because if that was the case, nine times out of ten,

Do you pride yourself on screening phone calls? You never get harassed by telemarketers, those who wanting you to be better equipped in...

A few years ago, I travelled from the Swiss Alps to the Himalayas in just 48 hours. It was a massive culture shock. While the mountains...

Last week, I blogged about my trek to heaven . This message is about the other side of keeping the faith the counter argument of pushing...

When working remotely, the ability to anticipate problems is essential to success. When we are not seeing each other every day, being one...

When I first transitioned to human resources, I quickly found the value of an organisational chart. It was my secret weapon to determine...

A couple of years ago, my husband had to go to the dentist. It was a reasonably early morning appointment, and when I went in to get him...

A couple of years ago, I was in the USA, and I was reminded of the importance of a smile in creating a superior customer experience. A...

When we are trying to make a change in our lives it is valuable to think about what may be holding us back.  If when we consider a change...

When creating a culture of support and high performance we should reflect on the methods that we use to motivate staff.  Striking a...

We are responsible for the way that we show up for work every day. There will always be times where we don't want to be at work and feel...

At the heart of every business, there is a customer, so no matter what your business is one of your aspirations should be...

If someone told you they were about to drive across the country with the fuel light flashing, you’d probably raise an eyebrow. You’d...

If we think of an employee’s tenure like a cycle of life, it follows that at the start of the life is when the most support is required....

In the modern workplace, the variety of communication methods are seemingly endless; text, instant messenger, WhatsApp, Zoom, MS Teams,...

There is a cost in achieving a company vision, and in most cases, this is investing in your employees, be that their learning,...

A culture that is evolving due to active inputs from the group is a healthy one.  Culture is not a set-and-forget document in a frame on...